At LANEIGE (
uslameiige.com), we aim to deliver our water-based skincare and makeup products to you smoothly—so you can start your radiant skin journey without delay. This policy outlines our shipping options, timelines, and key details to keep you informed every step of the way.
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Global Access: We ship to all locations covered by our service, with consistent delivery standards—no distinction between regions.
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Free Shipping for All Orders: Every purchase qualifies for free standard shipping, with no minimum spend required. Whether you’re buying a single serum or a full skincare set, you won’t pay extra for delivery.
We offer two shipping choices to match your needs, with clear processing and delivery windows tailored to get your products to you on time:
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Processing Time: Orders are processed and prepared for shipment within 1–3 days of payment confirmation. Processing does not include weekends or holidays.
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Delivery Time: After shipment, standard delivery takes an estimated 6–12 days to reach your address.
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Best For: Routine skincare restocks or planning ahead for makeup needs.
For faster access to your LANEIGE products (e.g., last-minute gifts or urgent skincare replenishment), choose expedited shipping at checkout:
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Processing Time: Expedited orders are prioritized, with processing completed within 1 day of payment confirmation (for orders placed during business hours).
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Delivery Time: Exact timelines are displayed at checkout based on your location—typically 2–5 days faster than standard shipping.
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Cost: Fees are calculated in real time at checkout, based on your shipping address and order size.
Once your order ships, we’ll send a confirmation email to the address you provided. This email includes a unique tracking number and a direct link to monitor your package’s progress—you’ll see when it’s in transit, out for delivery, or delivered. You can also track orders by referencing your order number in our “Order Status” tool (linked on the homepage of
uslameiige.com).
It’s your responsibility to provide a complete, accurate shipping address (including apartment numbers, suite codes, or neighborhood details) during checkout. We are not liable for:
- Delayed or lost packages caused by incorrect addresses.
- Reshipping fees if a package is returned to us due to an invalid address (you’ll need to cover these fees to resend the order).
While we work to meet estimated timelines, delays may occur due to factors beyond our control, including:
- Severe weather (e.g., storms, heavy snow).
- Shipping carrier disruptions (e.g., logistics backlogs, regional delivery issues).
- Peak periods (e.g., holiday shopping, new product launches).
We’ll notify you via email if we become aware of a significant delay affecting your order.
Once the shipping carrier confirms delivery to your provided address, responsibility for the order transfers to you. If you believe your package was lost or stolen after delivery confirmation, contact the shipping carrier directly using your tracking number—our team can share carrier contact details if needed.
- We do not ship to PO boxes, APO/FPO addresses, or temporary locations (e.g., hotels, vacation rentals) to ensure the security of your skincare and makeup products.
- For orders with multiple items: If some products are out of stock but available for backorder, we may ship in-stock items first. You’ll receive separate shipping confirmations and tracking numbers for each shipment, with no extra cost.
If you need help with:
- Updating your address (only possible before the order ships),
- Checking tracking status,
- Clarifying expedited shipping details,
contact our customer service team at service@uslameiige.com—we’ll respond within 1–2 business days.
