At LANEIGE, we’re here to support your skincare and makeup journey—whether you need help choosing the right water-based serum, tracking your order, or resolving a product question. Below are the easiest ways to connect with our team for personalized assistance.
For tailored guidance on products (e.g., ingredient details, skincare routine recommendations), order updates, returns, or refunds, email our dedicated team. We aim to reply within 1–2 business days, and including key details helps us assist you faster.Email Address: service@uslameiige.comPro tip: If reaching out about an order, include your order number and the product name (e.g., “Order #12345 – Water Bank Moisture Cream”). For skincare questions, mention your skin type (e.g., dry, combination) to get customized advice.
If you’re in the Savannah area, stop by our physical location to test our Korean skincare and makeup firsthand—from swatching lip tints to feeling the texture of our water-based moisturizers. Our in-store team can also help you find the perfect products for your needs.Address: 1363 Dean Forest Road, Savannah Georgia 31405, United States
Before reaching out, browse our FAQs page (linked on the homepage of
uslameiige.com) for instant answers to popular topics:
- How to track your order (including our 1–3 day processing & 6–12 day delivery timeline)
- Details on our 60-day return policy (and how to initiate a return)
- Skincare tips for using our water-based ingredients (e.g., how to layer serums)
- Information on free shipping (available for all orders)
Follow our social media channels (links on our website) to get the latest on new water-based skincare launches, makeup tutorials, and exclusive promotions. We love seeing how you incorporate LANEIGE into your routine—tag us in your posts for a chance to be featured!
We value your trust in LANEIGE’s science-backed, results-driven products. Whether you’re a longtime fan or new to our brand, we’re committed to making every interaction smooth and helpful—so you can enjoy healthy, radiant skin.
